Audience: ClassLink Administrator
Launch the ClassLink IDP Console
After you login to the IDP Console, click on COPY EXISTING from the top of the navigation menu. This will present a list of pre-configured SAML connections.
COPY the Zendesk template from the library.
Establish a Trust with the Vendor
You will now see the Zendesk SAML connector in your list of applications. Copy the IDP Metadata URL. This is a unique URL for your district. Next, log into Zendesk as a Zendesk administrator. For detailed information on Zendesk SAML, click here.
In Zendesk, go to Settings>Security>
Check screenshot below. Update your current auth method to Single sign-on (SSO). Check SAML.
Update the following fields:
SAML SSO URL: paste the Zendesk metadata copied from the ClassLink SAML Console
Certificate fingerprint: 0E:B1:25:94:79:34:62:CD:B1:33:2B:21:63:25:15:76:0B:86:39:BA
Remote logout URL: copy from the ClassLink SAML console
Edit the SAML Attributes
Edit the Zendesk SAML app by clicking the 3 dots on the far right then edit.
Update the ClassLink Login URL field with your district custom LaunchPad login URL.
Next, the update the Zendesk account name in the metadata field, attribute mapping, and consumer service URL with your Zendesk subdomain.
Click the Update button on the bottom.
Deploying the Single Sign-On URL
After your connection has been tested, you can deploy the link to your users. The Single Sign-On URL can be found by clicking on the drop down next to the metadata url for Zendesk. Copy the IDP Initiate Login URL.
It will look similar to the following.
Next go to the ClassLink Management Console>Applications>Add & Assign Apps> Click the Add button. Input the name of the app (Zendesk) and complete the fields. Remember to turn on Single Sign-On, select SAML as the type, then paste the url copied in the above screenshot. Click Save.
Finally, assign the app!